[{"child":[],"type":"css","text":"@import '/static/less/ncp.less';\r\n@import '/static/less/asset.less';\r\n\r\nsection .row .ocr-process {\r\n p { color: #707070; }\r\n}\r\n\r\nh4 {\r\n font-size: 1.5rem;\r\n letter-spacing: -.72px;\r\n line-height: 1.5;\r\n font-weight: 600 !important;\r\n}\r\n\r\n@media (min-width: @screen-lg-min) {\r\n .col-div {\r\n position: relative;\r\n display: inline-block;\r\n box-sizing: border-box;\r\n width: 40%;\r\n vertical-align: middle;\r\n padding-right: 100px;\r\n }\r\n\r\n .col-img {\r\n position: relative;\r\n display: inline-block !important;\r\n box-sizing: border-box;\r\n width: 60%;\r\n vertical-align: top;\r\n }\r\n\r\n .col-img+.col-div {\r\n padding-right: 0;\r\n padding-left: 100px;\r\n }\r\n}","value":"/* font */\n/* colors */\n/*\n0 : 모바일 상품 상세 상단에 < 네모 컬러\n1 : 상품목록아이템 상단 바\n2 : 스크롤메뉴 비활성화 컬러\n*/\n/* button */\n/*--------------------------------------------------------------------------------------------------------------\n * Style\n *--------------------------------------------------------------------------------------------------------------*/\n.flex-vhm {\n display: flex;\n justify-content: space-between;\n align-items: center;\n}\n.flex-hm {\n display: flex;\n justify-content: space-between;\n}\n.flex-vm {\n display: flex;\n align-items: center;\n}\n/*--------------------------------------------------------------------------------------------------------------\n * Template\n *--------------------------------------------------------------------------------------------------------------*/\nsection .row .ocr-process p {\n color: #707070;\n}\nh4 {\n font-size: 1.5rem;\n letter-spacing: -0.72px;\n line-height: 1.5;\n font-weight: 600 !important;\n}\n@media (min-width: 992px) {\n .col-div {\n position: relative;\n display: inline-block;\n box-sizing: border-box;\n width: 40%;\n vertical-align: middle;\n padding-right: 100px;\n }\n .col-img {\n position: relative;\n display: inline-block !important;\n box-sizing: border-box;\n width: 60%;\n vertical-align: top;\n }\n .col-img + .col-div {\n padding-right: 0;\n padding-left: 100px;\n }\n}\n","uId":"15979778639111","active":false},{"child":[],"type":"tab","idName":"","className":"col-4","data":[{"link":"","text":"Features","blank":false},{"link":"function","title":"","blank":false,"text":"Details"},{"link":"price","title":"","blank":false,"text":"Pricing"},{"link":" ${guideUrl}/en/clovaaicall-aicall-1-1","title":"","blank":true,"text":"Guide"}],"uId":"15698302043511","active":false},{"child":[{"child":[],"type":"title","idName":"","className":"","text":"### Cloud based AI contact center\nYou can establish smart AI contact centers at a low cost since our cloud based AI contact center effectively utilizes AI technology such as speech recognition, chat, and speech synthesis. With the powerful routing and recording based on AI technology and easy-to-use admin screen, you can easily control call center operations.","uId":"15698302238323","useYn":"Y","active":false},{"child":[],"type":"custom","text":"","useYn":"Y","uId":"15982542805878","active":false},{"child":[{"child":[{"child":[{"child":[],"type":"title","idName":"","className":"","text":"

AI contact center for smart and rapid service

","useYn":"Y","uId":"15970400783734","active":false},{"child":[],"type":"text","text":"This solution integrates all the functions of a customer service center, providing an integrated management tool that allows you to easily control AI solutions such as voice recognition, speech synthesis, chatbot, and text analysis.","useYn":"Y","uId":"15970401243667","active":false}],"type":"div","idName":"","className":"col-div","text":"","useYn":"Y","uId":"15970400647523","expandYn":"N","active":false},{"child":[],"type":"image","idName":"","className":"col-img","alt":"","data":{"sm":"https://xv-ncloud.pstatic.net/images/product/img-en-aicall-1600-01@2x_1611733391955.png","md":"","lg":"","xl":""},"useYn":"Y","uId":"15970400848785","expandYn":"N","active":false}],"type":"div","idName":"","className":"row bottom pt-0 no-reverse","text":"","useYn":"Y","uId":"15970400564302","active":false},{"child":[],"type":"custom","text":"

","useYn":"Y","uId":"15982534748807","active":false},{"child":[{"child":[],"type":"image","idName":"","className":"col-img","alt":"","data":{"sm":"https://xv-ncloud.pstatic.net/images/product/img-en-aicall-1600-02@2x_1611727059744.png","md":"","lg":"","xl":""},"useYn":"Y","uId":"15982514498195","expandYn":"N","active":false},{"child":[{"child":[],"type":"title","idName":"","className":"","text":"

Quick AI configuration and cost saving

","useYn":"Y","uId":"15982514498193","active":false},{"child":[],"type":"text","text":"Use our builder to create a customer response flow with intuitive UI. The customer service flow can be quickly created and reused, and easy expansion and reduction of the AI dialog agent makes your AI call center scalable.","useYn":"Y","uId":"15982514498194","active":false}],"type":"div","idName":"","className":"col-div pt-30","text":" ","useYn":"Y","uId":"15982514498192","expandYn":"N","active":false}],"type":"div","idName":"","className":"row reverse pb-0","text":"","useYn":"Y","uId":"15982514498191","active":false}],"type":"div","idName":"","className":"function-row odd","text":"","useYn":"Y","uId":"15970400328911","expandYn":"N","active":false}],"type":"section","idName":"","className":"full wrapper","uId":"15698305145454","useYn":"Y","active":false},{"child":[{"child":[],"type":"title","idName":"","className":"","text":"### Detailed Features","uId":"15698315503308","useYn":"Y","active":false},{"child":[{"child":[{"child":[],"type":"title","idName":"","className":"","text":"#### Comprehensive customer service center function support","useYn":"Y","uId":"159704154480429","active":false},{"child":[],"type":"text","text":"This interactive AI service allows you to respond to inquiries and make reservations over the phone, whether you are looking to represent a small business or corporate customer service center.
\nIt is also an AI service that can conduct customer satisfaction surveys and monitor incomplete sales over the phone in industries such as insurance, securities, research, etc.\n","useYn":"Y","uId":"159704154480430","active":false}],"type":"div","idName":"","className":"ocr-process","text":"","useYn":"Y","uId":"159704154480428","active":false},{"child":[],"type":"image","idName":"","className":"mt-10","alt":"","data":{"sm":"https://xv-ncloud.pstatic.net/images/product/img-en-aicall-1600-04@2x_1611727084210.png","md":"","lg":"","xl":""},"useYn":"Y","uId":"159704154480427","expandYn":"N","active":false}],"type":"div","idName":"","className":"row no-reverse","text":"","useYn":"Y","uId":"159704154480426","expandYn":"N","active":false},{"child":[],"type":"title","idName":"","className":"","text":"#### Contactless service client case\n##### Seongnam-si Care Call service\nThis service automatically calls active monitoring targets twice a day for consultation and checkup for fever and respiratory symptoms.
\nIt identifies registered keywords based on spoken sentences by customers and agent, responds to major or alarming keywords in real time, and automatically archives the service log, which used to be done manually by agents.\n","uId":"15698316457429","useYn":"Y","active":false},{"child":[],"type":"image","idName":"","className":"mt-10","alt":"","data":{"sm":"https://xv-ncloud.pstatic.net/images/product/img-en-aicall-1600-06@2x_1611733428904.png","md":"","lg":"","xl":""},"useYn":"Y","uId":"15982520398556","active":false}],"type":"section","idName":"","className":"function wrapper","uId":"15698315366577","useYn":"Y","expandYn":"N","active":false},{"child":[{"child":[],"type":"title","idName":"","className":"","text":"### Pricing Information\nCLOVA AiCall service is provided through the official partner company.
Please\n contact Support for more information on the official partner\n company, pricing, and detailed features.","uId":"16169996810214","useYn":"Y","active":false},{"child":[],"type":"text","text":"#### CLOVA AiCall Standard\nAn inbound-only product where AiCall receives customers' calls. ","useYn":"Y","uId":"16169996810215","active":false},{"child":[],"type":"table","idName":"","className":"","legend":"","text":"Service planTypeBasic number of channelsBasic channel rateService fee\n Additional channel use apart from included details\n SaveInbound1 channel400,000 KRW/month20 KRW/10 seconds400,000 KRW/channelChannel flat rateInbound1 channel1,000,000 KRW/month0 KRW1,000,000 KRW/channel\n","uId":"16169996810216","active":false,"vat":"","useYn":"Y"},{"child":[],"type":"custom","idName":"","className":"","text":"

\n CLOVA AiCall Standard provides independent channels as well as a smart AI contact center through collaboration with\n an exclusive solution. It is operated more effectively through close linkage with the client system.\n

\n The service fee is charged every 10 seconds, with the usage time rounded up to the next 10 seconds.
For\n instance, if a call session lasted 1 minute and 15 seconds, then the service usage time is rounded up to 1 minute\n and 20 seconds. In this case, the service fee is 160 KRW for a customer on the Save plan.\n

\n The minimum number of inbound channels (available for simultaneous calls) is 1 channel, and this number can't be\n reduced to less than 1 channel.\n

\n Channels can be added one at a time, and each additional channel will incur an extra charge according to the cost of\n additional channels for the service plan.\n

\n","uId":"16169996810217","active":false,"useYn":"Y"},{"child":[],"type":"text","text":"#### CLOVA AiCall Collabo\nAn outbound-only product where AiCall automatically places calls to customers.","useYn":"Y","uId":"16169996810218","active":false},{"child":[],"type":"table","idName":"","className":"","legend":"","text":"Service planTypeBasic number of channelsBasic channel rateService fee\n Additional channel use apart from included details\n SaveOutbound3 channel2,100,000 KRW/month20 KRW/10 seconds700,000 KRW/channelChannel flat rateOutbound3 channel3,900,000 KRW/month0 KRW1,300,000 KRW/channel\n","uId":"16169996810219","active":false,"vat":"","useYn":"Y"},{"child":[],"type":"custom","idName":"","className":"","text":"

\n It is provided in linkage with WizCampaign, a solution exclusive to outbound services. The cost for using this\n solution is included in the product service fee.\n

\n The minimum number of outbound channels (available for simultaneous calls) is 3 channels, and this number can't be\n reduced to less than 3 channels.\n

\n Channels can be added one at a time, and each additional channel will incur an extra charge according to the cost of\n additional channels for the service plan.\n

\n","uId":"161699968102110","active":false,"useYn":"Y"},{"child":[],"type":"text","text":"#### Usage fees and call charges of the communication infrastructure","useYn":"Y","uId":"161699968102111","active":false},{"child":[],"type":"table","idName":"","className":"","legend":"","text":"ClassificationUsage feeCommunication infrastructure usage fees5,000 KRW/channelCall chargesWhen calling mobile (01*)13 KRW/10 secondsWhen calling landline (02, 031, etc.)39 KRW/180 secondsWhen calling internet phone (070)39 KRW/180 secondsCall charges - OtherUsage fees for call forwarding will be charged separately by the call carrier being used.\n","uId":"161699968102112","active":false,"vat":"","useYn":"Y"},{"child":[],"type":"custom","idName":"","className":"","text":"

\n The usage fees and call charges of the communication infrastructure are charged, based on the call duration of CDR data aggregated by the product. Any inconsistency with the call record from the call carrier may be corrected through consultation with the customer.\n

\n","uId":"161699968102113","active":false,"useYn":"Y"},{"child":[],"type":"text","text":"#### Pricing sample","useYn":"Y","active":false,"uId":"161699968102114"},{"child":[],"type":"text","text":"

AiCall Standard - When a customer on the Save plan uses the inbound call service with 1 channel and 5,000 calls (2 minutes per call) a month, the pricing would be as shown below.\r\n
- Basic channel rate = 400,000 KRW\r\n
- Service fee = 5,000 calls * 2 minutes * 120 KRW = 1,200,000 KRW\r\n
- Communication infrastructure usage fee = 5,000 KRW * 1 channel = 5,000 KRW\r\n
- Monthly usage fee = Basic channel rate + Service fee + Communication infrastructure usage fee = 400,000 KRW + 1,200,000 KRW + 5,000 KRW = 1,605,000 KRW \r\n

\r\nAiCall Standard - When a customer on the Collabo Save plan uses the outbound call service with 3 channels and 5,000 calls (2 minutes per call) a month, the pricing would be as shown below.\r\n
- Basic channel rate = 2,100,000 KRW\r\n
- Service fee = 5,000 calls * 2 minutes * 120 KRW = 1,200,000 KRW\r\n
- Communication infrastructure usage fee = 5,000 KRW * 3 channels = 15,000 KRW\r\n
- Call charge (when calling mobile)\r\n
- Total call duration = 120 seconds * 5,000 calls = 600,000 seconds \r\n
- Call charge = 600,000 seconds * 13 KRW/10 seconds = 780,000 KRW\r\n
- Monthly usage fee = Basic channel rate + Service fee + Communication infrastructure usage fee + Call charge = 2,100,000 KRW + 1,200,000 KRW + 15,000 KRW + 780,000 KRW = 4,095,000 KRW\r\n

","useYn":"Y","active":false,"uId":"161699968102115"}],"type":"section","idName":"","className":"price","uId":"16169996810213","useYn":"Y","expandYn":"N","active":false}]

CLOVA AiCall Update