Contact Center
Quick and easy way to adopt a customer support system on a reliable cloud environment
Contact Center As a Service
If you adopt the cloud contact center, you can cut the time and costs of developing a customer center system. Simply select from the range of solutions ready for you on the NAVER CLOUD PLATFORM to suit your needs. With the Contact Center as a Service, you will be able to manage the customer experience and history that occur in various omnichannels in a consistent method to provide competitive customer service.
Advantages of the NAVER CLOUD PLATFORM
- Safe Environment
- The customer information from the Contact Center is safely stored in the storage system in the cloud environment and guarantees the continuity of your service with the backup service. The information can also be stored and managed using encryption.
- Global Region
- The customer information from the Contact Center is safely stored in the storage system in the cloud environment and guarantees the continuity of your service with the backup service. The information can also be stored and managed using encryption.
- Prompt and Flexible System
- The customer information from the Contact Center is safely stored in the storage system in the cloud environment and guarantees the continuity of your service with the backup service. The information can also be stored and managed using encryption.
- Various Application Services
- Enjoy the diverse AI services of Naver, such as CLOVA and Papago, as APIs.
You can use these latest AI technologies of Naver to build and operate an AI service.
NAVER CLOUD PLATFORM Components for the Contact Center
Architecture of the Cloud Contact Center
The Contact Center of the NAVER CLOUD PLATFORM is operated in an optimal environment, with redundancy in all components. SBC, IP-PBX, IVR (ARS), sound recording, messaging, PDS, and applications required for the configuration of Contact Center are also provided.
Contact Center Partner Solution of the NAVER CLOUD PLATFORM
Choose the right contact center solution based on your company’s features, budget, and working environment, and easily configure and operate it in a cloud environment.
- WizCampaign
- WizCampaign, by Hanmac Software, is an outbound contact solution for making phone calls automatically and connecting picked up calls to the customer service representatives for campaigns, such as telemarketing, management of dormant customers, or turnover prevention.
- SmartConnect
- SmartConnect is a specialized cloud contact center SaaS solution built on Pure Learning from Genesys, the world's leading CTI specialist that enables easy, fast, and affordable access to high-quality contact center solutions. Never mind the contact center infrastructure and take the opportunity to focus on your business.
- Webvoice Cloud
- Webvoice Cloud is a cloud-based, visible ARS service that automatically provides web pages synchronized with voice guidance, lowering incoming calls to the call center staff and increasing the customer response rates through self-service. Take advantage of Webvoice Cloud that is a base for large customer channels as well as a hub, and utilize your app or web for the customer channels.
- SMART N CALL
- SMART N CALL service includes inbound counseling screen and outbound click-to-call campaign. Especially, it is a customer-oriented service that can be subscribed without changing any domestic tele-communication company and can be used within the shortest time with easy customizing.