NAVER CLOUD PLATFORM

Contact Center

Quick and easy way to adopt a customer support system on a reliable cloud environment

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Contact Center As a Service

If you adopt the cloud contact center, you can cut the time and costs of developing a customer center system. Simply select from the range of solutions ready for you on the NAVER CLOUD PLATFORM to suit your needs. With the Contact Center as a Service, you will be able to manage the customer experience and history that occur in various omnichannels in a consistent method to provide competitive customer service.

Advantages of the NAVER CLOUD PLATFORM

  • Safe Environment
    The customer information from the Contact Center is safely stored in the storage system in the cloud environment and guarantees the continuity of your service with the backup service. The information can also be stored and managed using encryption.
  • Global Region
    The NAVER CLOUD PLATFORM supports global regions for customers all over the world and provides services on its own stable network. With the NAVER CLOUD PLATFORM, you can build a contact center service in the regions you need to provide a service with reliable quality.
  • Prompt and Flexible System
    With the NAVER CLOUD PLATFORM, you can establish the infrastructure within several minutes when you need it, without any preparation. Unpredictable user transactions can be flexibly and cost-effectively handled at all times through automatic extension and reduction with the Auto-Scaling feature.
  • Various Application Services
    Enjoy the diverse AI services of Naver, such as Clova and Papago, as APIs.
    You can use these latest AI technologies of Naver to build and operate an AI service.
  • Safe Environment
    The customer information from the Contact Center is safely stored in the storage system in the cloud environment and guarantees the continuity of your service with the backup service. The information can also be stored and managed using encryption.
  • Global Region
    The NAVER CLOUD PLATFORM supports global regions for customers all over the world and provides services on its own stable network. With the NAVER CLOUD PLATFORM, you can build a contact center service in the regions you need to provide a service with reliable quality.
  • Prompt and Flexible System
    With the NAVER CLOUD PLATFORM, you can establish the infrastructure within several minutes when you need it, without any preparation. Unpredictable user transactions can be flexibly and cost-effectively handled at all times through automatic extension and reduction with the Auto-Scaling feature.
  • Various Application Services
    Enjoy the diverse AI services of Naver, such as Clova and Papago, as APIs.
    You can use these latest AI technologies of Naver to build and operate an AI service.

NAVER CLOUD PLATFORM Components for the Contact Center

Architecture of the Cloud Contact Center

The Contact Center of the NAVER CLOUD PLATFORM is operated in an optimal environment, with redundancy in all components. SBC, IP-PBX, IVR (ARS), sound recording, messaging, PDS, and applications required for the configuration of Contact Center are also provided.

Contact Center Partner Solution of the NAVER CLOUD PLATFORM

Choose the right contact center solution based on your company’s features, budget, and working environment, and easily configure and operate it in a cloud environment.

  • WizCampaign
    WizCampaign, by Hanmac Software, is an outbound contact solution for making phone calls automatically and connecting picked up calls to the customer service representatives for campaigns, such as telemarketing, management of dormant customers, or turnover prevention.
  • Cloud Contact
    (Basic)
    As a Cloud Contact Center is charged on a monthly basis, it contains all features needed for customer support (PBX, IVR [ARS], sound recording, messaging, and customer service representative applications) so you can adapt quickly and use the solution optimally. Even companies with 2-3 users can easily build a contact center.
  • Cloud Contact
    (Custom)
    This product can be customized on the NAVER CLOUD PLATFORM based on the customer’s requirements. You can use the customization features regardless of the complicated requirements or scale of customer service representatives. Use the optimized infrastructure and customization features to create the right contact center for your business.
  • SmartConnect
    SmartConnect is a specialized cloud contact center SaaS solution built on Pure Learning from Genesys, the world's leading CTI specialist that enables easy, fast, and affordable access to high-quality contact center solutions. Never mind the contact center infrastructure and take the opportunity to focus on your business.
  • Webvoice Cloud
    Webvoice Cloud is a cloud-based, visible ARS service that automatically provides web pages synchronized with voice guidance, lowering incoming calls to the call center staff and increasing the customer response rates through self-service. Take advantage of Webvoice Cloud that is a base for large customer channels as well as a hub, and utilize your app or web for the customer channels.
  • SMART N CALL
    SMART N CALL 서비스는 인바운드 상담화면 및 아웃바운드 클릭투콜 캠페인을 포함하고 있으며 특히 국내의 모든 통신사 변경없이 가입이 가능하며 고객사의 커스터마이징이 용이한 최단시간내 서비스 이용이 가능한 고객 지향적 서비스입니다.
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