NAVER CLOUD PLATFORM

Chatbot Solution

Innovate your customer response processes faster-than-ever by building a chatbot solution provided by the chatbot competency partners of the NAVER CLOUD PLATFORM

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Chatbot Solution

If you build a cloud-based chatbot solution, you can reduce the time and cost of developing a customer center system.
Simply select from the range of chatbots ready for you on the NAVER CLOUD PLATFORM to suit your needs.
With the cloud chatbot, you will be able to manage the customer experience and histories across various omnichannels in a consistent method to provide competitive customer service.

Key Features of the
NAVER CLOUD PLATFORM
for Chatbot Solution

  • Powerful Dialogue Model Engine
    The dialogue modeling engine, equipped with Naver's know-how, creates natural replies for conversations based on an enhanced dialogue model that uses natural language processing technology and a machine learning based algorithm specialized for Korean.
  • Link with Various Channels
    Utterances from various channels are handled in real time to provide linked features to messenger platforms, such as LINE, Tok-Tok, KakaoTalk, and Facebook. Linking with the legacy systems is easy since REST API-based custom end-points can be extended for easy linking to web pages and mobile applications.
  • Easy to Build
    Using the Chatbot builder, a tool for creating chatbots, anyone can easily enter data sets for questions and answers required for dialogue learning. Let the chatbot learn the dialogue and test the utterances to check chatbot operation.
  • Analysis/Statistics
    The gathering of statistics and analysis of input utterance data is important since there are differences in service usage among users for user utterance types examined when creating the dialogue model. The NAVER CLOUD PLATFORM provides various types of analysis indicators in order to continue improving the model.
  • Powerful Dialogue Model Engine
    The dialogue modeling engine, equipped with Naver's know-how, creates natural replies for conversations based on an enhanced dialogue model that uses natural language processing technology and a machine learning based algorithm specialized for Korean.
  • Link with Various Channels
    Utterances from various channels are handled in real time to provide linked features to messenger platforms, such as LINE, Tok-Tok, KakaoTalk, and Facebook. Linking with the legacy systems is easy since REST API-based custom end-points can be extended for easy linking to web pages and mobile applications.
  • Easy to Build
    Using the Chatbot builder, a tool for creating chatbots, anyone can easily enter data sets for questions and answers required for dialogue learning. Let the chatbot learn the dialogue and test the utterances to check chatbot operation.
  • Analysis/Statistics
    The gathering of statistics and analysis of input utterance data is important since there are differences in service usage among users for user utterance types examined when creating the dialogue model. The NAVER CLOUD PLATFORM provides various types of analysis indicators in order to continue improving the model.

NAVER CLOUD PLATFORM Components for Chatbot

Applicable Fields of Chatbot

The cases for innovating services using chatbot intelligence is on the rise and you are now able to use the chatbot for most of the simple consultation duties.

  • Interactive Transaction
    Shopping, flight reservations, lodging reservations, restaurant reservations, food orders
  • Personal Information Service
    Schedule management, wayfinding, health care, news, weather, financial information
  • Public Service
    Civil complaints, taxes, labor, and legal services of various governments
  • Enterprise Messenger
    Groupware linked email, company information searches, file sharing, and work automation

Chatbot Service Building Process

To build a chatbot, research and analysis into the needs for the chatbot service is required for setting service goals and creating suitable scenarios.
Then, user testing can be performed on a prototype chatbot built based on the created scenarios before launching the service.
Work with a chatbot Competency Partner for a more effective building process.
The chatbot Competency Partners of NAVER CLOUD PLATFORM will help you build a chatbot service easily, based on their proven experience in various domains.

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