Cloud Contact (Basic)
Seller: EICN ㅣ Available
Cloud Contact (Basic) is an Internet Protocol Call Center (IPCC) solution in cloud
where you can customize the number of seats and the necessary features without the need to set up new equipment.
Customers who need a call center but feel burdened by the setup costs
You can rent the essential features of the call center including ARS, recording, customer service application, and statistics generation at an affordable price with the number of seats you desire.
Customers who have little or no professional workers to operate a call center system
You only need to have a telephone- no other equipment is needed.
Customers who need a flexible number of customer service agent seats and fast introduction of service
You can rent any number of seats you need, whenever you want. Service installation with the essential features can be completed within two weeks.
* CTI : Computer Telephony Integration
* IVR : Interactive Voice Response
A convenient switchboard system and call feature in cloud without the need for a physical equipment
CTI (Computer Telephony Integration)
Connecting customer calls to customer service agents and providing customer information in pop-ups
IVR (Interactive Voice Response)
A customized automated response system (ARS) of your choice
Recordings of customer calls to be used in case of disputes (Stored for up to one year)
A statistics generator for incoming calls to the main telephone number
Customer Service Application
A customer service application to manage customer information and service history
A virtual hold feature where customers can leave their numbers when there is a high volume of calls, hang up, and get a callback later.
An open API for linking your legacy system and CTI.
|Service Classification||Cloud Contact (Basic)|
|Recording||IPCC Standard||IPCC Standard + Online Customer Service|
|Intended Customers||Customers who need a recording feature||Customers using in-house CRM||Customers not using in-house CRM|
|Description||Sound recording system||Recording / ARS (IVR) / Statistics / Open API for linking with CTI CRM||Recording / ARS (IVR) / Statistics / CTI + (Online customer service application)|
|Minimum Service Conditions||2 seats or more|
|Additional Services||PDS (Auto Call)||X||X||30,000 KRW|
|Technical Support for API Link||X||One-time cost of 2 million KRW upon request||X|
|Addition of IVR Line||4,000 KRW/1 line/month|
|IPCC Usage Fee (Per line)||30,000 KRW||40,000 KRW||50,000 KRW|
|Basic Rate of VoIP Call (Regardless of Contract)||2,000 KRW/1 line/month||2,000 KRW/1 line/month||2,000 KRW/1 line/month|
* Contract discount: 10% for 1 year, 15% for 2 years, and 20% for 3 years
* IP phones and headsets are for separate purchase
* Additional costs may arise for customer service agent training
Customers Using the Cloud Contact Service
Over 180 companies using 1,300 lines (As of April, 2018)
Inquiries on Products and Features
· Telephone number: 1644-7549
· Email: email@example.com